FENG-YI Kinetic Retail Display Lights — Transforming Retail Spaces

On-site training + remote technical support, spare parts availability, and annual inspections. Service Level Agreements (SLAs) for maintenance services are available.

Resolve with these checks:

1. DMX Address & Channels: Ensure the fixture’s starting address is correct (e.g., 34CH fixture 1: A001, fixture 2: A035) and the controller’s channel count ≥ total fixture channels.

2. Signal Wiring: Use shielded twisted-pair DMX cables (≤150m); install a 120Ω terminal resistor between pins 2-3 of the last fixture’s XLR connector.

3. Signal Amplification: For cable lengths >150m, add a DMX signal amplifier to avoid signal loss; separate DMX cables from high-voltage power cables (≥1m apart) to prevent interference.

MOQ for wholesale: ≥ 10 units for a single model of conventional lights, and ≥ 5 units for a single model of elevating lights/moving head lights. Tiered pricing is supported: Taking conventional PAR lights as an example, a 5% discount is offered for 10-50 units, a 10% discount for 51-100 units, and a 15% discount for over 100 units. Specific quotations can be negotiated with the account manager based on the cooperation scale (e.g., annual purchase volume).

After-sales process:

01. The customer contacts the after-sales team (by phone/WeChat) and provides the product model, fault description, and purchase certificate.

02. Technicians conduct remote troubleshooting (e.g., guiding parameter debugging, checking circuits). If the problem cannot be solved, repair by mail or on-site repair will be arranged.

03. Repairs for products sent by mail will be completed and returned within 3-5 days after receipt (freight is borne by us). On-site repair (limited to prefecture-level cities and above) will respond within 48 hours, with a repair cycle of 1-3 days.

All our lights adopt imported LED chips, with a service life of ≥ 50,000 hours under normal use (8 hours of daily use can last for 17 years). The replacement of lamp beads requires professional operation—due to the involvement of wire soldering and heat dissipation adaptation, unprofessional operation may cause short circuits or uneven light effects. You can contact the after-sales team for on-site replacement or repair-by-mail services.