How We Work

Standard configurations: approx. 4–8 weeks; custom projects depend on scale and logistics. Expedited options and rental alternatives available.

We recommend a clear height of ≥6–8 m (higher may be required for choreography needs). Load capacity is calculated based on point load plus safety factor. We provide structural calculations and suspension point recommendations.

All our lights adopt imported LED chips, with a service life of ≥ 50,000 hours under normal use (8 hours of daily use can last for 17 years). The replacement of lamp beads requires professional operation—due to the involvement of wire soldering and heat dissipation adaptation, unprofessional operation may cause short circuits or uneven light effects. You can contact the after-sales team for on-site replacement or repair-by-mail services.

Troubleshoot in 4 steps:

1. Power Supply: Confirm the input voltage matches AC 200V~240V/50~60Hz; check if the power cable is securely connected and the switch is on.

2. Cooling Period: Ensure the fixture has cooled for 20 minutes after previous use (mandatory cooling to prevent overheat damage).

3. DMX Signal: If in DMX mode, verify the controller is sending "Shutter On" (CH6: 252-255) and "Dimming" (CH7: 100-255) signals.

4. Internal Wiring: If above checks pass, contact after-sales to inspect internal connections (e.g., lamp holder, driver board) for loose or burned components.

Dedicated line logistics (e.g., Anneng, Best Express) is used by default. Express delivery (e.g., SF Express, JD Express) or full-truck transportation can also be arranged according to customer needs. Delivery time:

▪ East China/South China/Central China: 3-5 days.

▪ North China/Southwest China: 5-7 days.

▪ Northeast China/Northwest China: 7-10 days.

▪ Remote areas (e.g., Xinjiang, Tibet): 10-15 days, with an additional remote area freight charge (calculated by weight, specific details to be confirmed with the logistics department).