Kinetic Winch 15m100kg——Heavy machinery is suitable for various settings such as commercial spaces, TV shows, concerts, bars, and nightclubs

Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.

The packaging adopts three-layer protection: shockproof foam + hard carton + wooden box (for large equipment such as elevating lights). Key parts of the lamp (e.g., moving head light lens, elevating structure) are individually wrapped with EPE foam. If damage occurs during transportation, the customer must take photos (of the damaged packaging and the faulty part of the product) and send them to the logistics department within 24 hours of receipt. We will give priority to reissuing new products (or arranging repairs) and hold the logistics company responsible. The customer does not need to bear additional costs.

Yes, we can pre-set multiple "lighting scenes" (e.g., welcome mode, performance mode, climax mode, and clearing mode) for you. You can switch between them at will, allowing you to see how the lighting changes dynamically with the music and business hours, creating a truly immersive experience.

Fix with these steps:

1. Channel Check: Ensure the correct cutting channel (e.g., Cut 1: CH24) is selected on the controller; set the channel value to 100-255 (0=no movement).

2. Motor Calibration: Enter "Factory Settings → Motor Calibration → Cut 1" and adjust the offset (-128~+127) to compensate for mechanical errors.

3. Mechanical Blockage: Power off the fixture and check if debris (dust, wire) is blocking the blade’s travel path; clean the path with a soft brush and re-test.

Troubleshoot in 4 steps:

1. Power Supply: Confirm the input voltage matches AC 200V~240V/50~60Hz; check if the power cable is securely connected and the switch is on.

2. Cooling Period: Ensure the fixture has cooled for 20 minutes after previous use (mandatory cooling to prevent overheat damage).

3. DMX Signal: If in DMX mode, verify the controller is sending "Shutter On" (CH6: 252-255) and "Dimming" (CH7: 100-255) signals.

4. Internal Wiring: If above checks pass, contact after-sales to inspect internal connections (e.g., lamp holder, driver board) for loose or burned components.