Mnet Asian Music Awards
Nightclub Lighting
Can your company provide design solutions?
Of course. We can provide a lighting design based on your budget and desired effect. Once the design is finalized, we can provide a 3D simulation video to give you a clear understanding of the overall design.
Wedding & Parties Lighting Solutions
What about after-sales support and training?
On-site training + remote technical support, spare parts availability, and annual inspections. Service Level Agreements (SLAs) for maintenance services are available.
After-Sales Support
Can accessories (e.g., power cords, DMX signal cables, lamp beads) be purchased separately after the lights have been used for many years?
Separate purchase of accessories is supported. Common accessories (power cords, signal cables, standard lamp beads) are in stock and will be shipped within 1-3 days after ordering. Special accessories (e.g., hydraulic pumps for elevating lights, XY-axis motors for moving head lights) need to be reserved 3-5 days in advance. The after-sales team can provide accessory installation guidance (e.g., sending installation videos).
Logistics Services
What logistics method is used by default for products? What is the delivery time for different regions in China?
Dedicated line logistics (e.g., Anneng, Best Express) is used by default. Express delivery (e.g., SF Express, JD Express) or full-truck transportation can also be arranged according to customer needs. Delivery time:
▪ East China/South China/Central China: 3-5 days.
▪ North China/Southwest China: 5-7 days.
▪ Northeast China/Northwest China: 7-10 days.
▪ Remote areas (e.g., Xinjiang, Tibet): 10-15 days, with an additional remote area freight charge (calculated by weight, specific details to be confirmed with the logistics department).
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