Mnet Asian Music Awards

Free technical training is supported:

▪ Online training: Operation video tutorials and live teaching (e.g., a "DMX Light Control Practical Course" once a month) are provided.

▪ Offline training: For wholesale customers (with a single purchase of ≥ 100 units), technicians can be arranged for on-site training (1-2 days, including console debugging, address setting, and fault troubleshooting).

▪ Customized training: For large-scale projects (e.g., stadium lighting projects), on-site technical guidance can be provided (charged based on the project cycle, specific details to be negotiated).

Expedited shipment is supported for urgent orders: For standard models (e.g., conventional PAR lights, 7-lamp 60W wash lights), if stock is sufficient, SF Express/JD Air Freight can be arranged on the same day (freight is borne by the customer; e.g., the air freight for 10 conventional lights is approximately 200-300 RMB), with next-day delivery. For standard models out of stock, expedited production can be arranged (shipment within 3 days), and an expedited fee (10%-15% of the order amount) will be charged. Specific details to be confirmed with the account manager.

On-site installation services are supported, and the fee is calculated based on the installation difficulty and region:

▪ Regular installation (e.g., bar PAR lights, front lights in small studios): 50-100 RMB/unit in prefecture-level cities and above, 80-150 RMB/unit in county-level regions.

▪ Large-scale installation (e.g., elevating lights in stadiums, moving head light groups for music festivals): Quoted based on the overall project (including travel expenses of installers and tool usage fees). Specific details require providing the installation site floor plan and the number of lights, and the engineering team will formulate a plan before quoting.

Address the issue as follows:

1. Mechanical Check: Open the fixture (after power-off) to inspect if the X/Y axis belts are loose or broken; re-tighten or replace belts if needed.

2. Optical Coupling Calibration: Enter "Settings → Motor Calibration → X/Y Axis" to adjust the offset (-128~+127) or enable "Optical Coupling" (auto-corrects step loss).

3. Reset & Restart: Press "Menu → Reset → XY Reset" to reposition the axes; if no response, check the X/Y axis photoelectric switches (replace if "X/Y Hall Error" appears in the error menu).