Mnet Asian Music Awards
Discover FENG-YI’s advanced Kinetic solutions at the Mnet Asian Music Awards. Featuring the durable Kinetic Winch 15m25kg and the vibrant Kinetic Square Pixel Display, our technology powers seamless event experiences with precision and innovation. Elevate your production with FENG-YI.
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FAQ
Products
How to set the DMX starting address via the panel?
Follow these steps:
1. Press "Left" (multiple times if needed) to return to the main interface.
2. Press "Up/Down" to select "Settings", then press "OK" to enter.
3. Select "DMX Address" and press "OK" to enter edit mode.
4. Adjust the hundreds digit (e.g., 2 for address 286) with "Up/Down", press "OK" to confirm; repeat for tens (8) and units (6) digits.
5. Press "OK" again to save the address (e.g., A286) and exit edit mode.
The lamp does not light up. What should I check?
Troubleshoot in 4 steps:
1. Power Supply: Confirm the input voltage matches AC 200V~240V/50~60Hz; check if the power cable is securely connected and the switch is on.
2. Cooling Period: Ensure the fixture has cooled for 20 minutes after previous use (mandatory cooling to prevent overheat damage).
3. DMX Signal: If in DMX mode, verify the controller is sending "Shutter On" (CH6: 252-255) and "Dimming" (CH7: 100-255) signals.
4. Internal Wiring: If above checks pass, contact after-sales to inspect internal connections (e.g., lamp holder, driver board) for loose or burned components.
The fixture overheats and shuts down. What should I do?
Resolve overheating issues:
1. Environment Check: Ensure the operating temperature ≤60℃; move the fixture away from heat sources (e.g., stage heaters) and ensure 50cm clearance around the fan grille.
2. Fan Maintenance: Clean the fan and fan grille with compressed air (remove dust buildup); check if the fan runs when the fixture is powered on (replace fan if silent).
3. Protection Threshold: Enter "Settings → Temperature Protection" to adjust the threshold (default 60℃, max 80℃) if the environment requires higher operating temperatures.
Nightclub Lighting
Will the equipment break down easily? How long is the after-sales service?
Our products are designed specifically for the entertainment industry. They feature excellent heat dissipation and can withstand the harsh, high-temperature, high-humidity, and dusty environments of bars. They are guaranteed to operate continuously for 2,000 hours. We offer a one-year warranty starting from the date of delivery (excluding consumables such as bulbs and LEDs). If the product is damaged due to quality issues, the seller will provide a replacement free of charge.
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FENG-YI has been continuously innovating and has grown into a Kinetic Lights Manufacturer and solution provider with unique advantages.
Contact
+86 181 2785 5301
Address
Building 5, No. 34, Fuyuan Road, Jinghu IndustrialZone, Xinhua Town, Huadu District, Guangzhou, China.
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