Kinetic Light curtain circle——Ideal for a wide range of large-scale events: commercial spaces, TV shows, concerts, nightclubs
Products
What is the XY-axis rotation angle of moving head lights? Are there any load-bearing requirements for installation?
For conventional moving head lights, the X-axis rotation ranges from 0° to 540°, and the Y-axis rotation ranges from 0° to 205° (some models support 16-bit fine adjustment). Installation requirements: For hoisting, the load-bearing capacity of the support frame must be ≥ 1.5 times the weight of the light (e.g., a 10kg moving head light requires a support frame with ≥ 15kg load-bearing capacity). Additionally, a safety rope must be used to pass through the light's handle. When installing at an angle or upside down, pedestrians are prohibited from passing below, and the hook screws and rope wear must be checked regularly.
The cutting blades do not move linearly. How to troubleshoot?
Fix with these steps:
1. Channel Check: Ensure the correct cutting channel (e.g., Cut 1: CH24) is selected on the controller; set the channel value to 100-255 (0=no movement).
2. Motor Calibration: Enter "Factory Settings → Motor Calibration → Cut 1" and adjust the offset (-128~+127) to compensate for mechanical errors.
3. Mechanical Blockage: Power off the fixture and check if debris (dust, wire) is blocking the blade’s travel path; clean the path with a soft brush and re-test.
Logistics Services
What logistics method is used by default for products? What is the delivery time for different regions in China?
Dedicated line logistics (e.g., Anneng, Best Express) is used by default. Express delivery (e.g., SF Express, JD Express) or full-truck transportation can also be arranged according to customer needs. Delivery time:
▪ East China/South China/Central China: 3-5 days.
▪ North China/Southwest China: 5-7 days.
▪ Northeast China/Northwest China: 7-10 days.
▪ Remote areas (e.g., Xinjiang, Tibet): 10-15 days, with an additional remote area freight charge (calculated by weight, specific details to be confirmed with the logistics department).
Customization/OEM Services
Do customized products enjoy the same warranty service as standard products?
Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.
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