Kinetic Hexagonal lamp——Ideal for a wide range of large-scale events: commercial spaces, TV shows, concerts, nightclubs, and various other settings.

Warranty scope: Hardware faults caused by non-human factors (e.g., motor failure, lamp bead non-illumination, light control failure). The whole machine is warranted for 1 year, LED lamp beads for 2 years, and core components of the elevating structure (e.g., hydraulic pump, motor) for 2 years. For human-induced damage, a cost fee will be charged for repairs (e.g., replacing the elevating motor requires charging the motor cost + repair fee). The after-sales team will first provide a fault detection report and repair quotation, and repairs will start only after the customer confirms.

All our lights adopt imported LED chips, with a service life of ≥ 50,000 hours under normal use (8 hours of daily use can last for 17 years). The replacement of lamp beads requires professional operation—due to the involvement of wire soldering and heat dissipation adaptation, unprofessional operation may cause short circuits or uneven light effects. You can contact the after-sales team for on-site replacement or repair-by-mail services.

Resolve with these checks:

1. DMX Address & Channels: Ensure the fixture’s starting address is correct (e.g., 34CH fixture 1: A001, fixture 2: A035) and the controller’s channel count ≥ total fixture channels.

2. Signal Wiring: Use shielded twisted-pair DMX cables (≤150m); install a 120Ω terminal resistor between pins 2-3 of the last fixture’s XLR connector.

3. Signal Amplification: For cable lengths >150m, add a DMX signal amplifier to avoid signal loss; separate DMX cables from high-voltage power cables (≥1m apart) to prevent interference.

Dedicated line logistics (e.g., Anneng, Best Express) is used by default. Express delivery (e.g., SF Express, JD Express) or full-truck transportation can also be arranged according to customer needs. Delivery time:

▪ East China/South China/Central China: 3-5 days.

▪ North China/Southwest China: 5-7 days.

▪ Northeast China/Northwest China: 7-10 days.

▪ Remote areas (e.g., Xinjiang, Tibet): 10-15 days, with an additional remote area freight charge (calculated by weight, specific details to be confirmed with the logistics department).