Introducing the 2024 Latest Product: Kinetic Square Beam Panel - FENG-YI

Introducing the 2024 Latest Product: Kinetic Square Beam Panel

On June 29, the iconic female duo of the Chinese m...

On June 29, the iconic female duo of the Chinese music scene, Twins, lit up the Hangzhou Olympic Sports Center Gymnasium with their "TWINS SPIRIT 22" tour. Our custom retractable dragonfly

stage lights played a key role in adding brilliance to this musical extravaganza.

Twins performed a series of classic songs, taking the audience on a nostalgic journey through their youth. The concert was not only musically captivating but also visually unforgettable. Our custom

retractable dragonfly lighting system played a crucial role in this. With its unique lifting capabilities, it added a sense of movement and excitement to the stage, allowing lights to rise and descend

in sync with the music. The dynamic lighting effects created by the system provided a highly dynamic and layered visual experience, transforming the atmosphere for each song. The interplay of

light and shadow, along with the vivid color transitions, enhanced the emotional expression of each performance, making every moment more vivid and engaging for the audience.

Our custom retractable dragonfly lighting system was specially designed for Twins' concert. From design to installation guidance and programming, we provided a comprehensive professional

solution. The flexible movement and dynamic lighting effects of the retractable dragonfly perfectly complemented Twins' energetic stage presence, delivering a dual sensory feast of sight and sound

for the audience. Each lighting change synchronized seamlessly with the music, creating one climax after another and leaving a lasting impression.

As a company dedicated to high-end custom lighting products, we are committed to continuous innovation and delivering exceptional stage lighting solutions. Our successful collaboration with Twins

not only showcased our expertise in lighting design and technical execution but also demonstrated our creative vision and project management skills. This project reinforced our reputation as a leader

in the industry and fueled our enthusiasm for future growth and advancements. We look forward to exploring new opportunities and continuing to provide outstanding solutions for our clients.

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FAQ
After-Sales Support
What is the after-sales process when a product malfunctions? How long is the repair cycle?

After-sales process:

01. The customer contacts the after-sales team (by phone/WeChat) and provides the product model, fault description, and purchase certificate.

02. Technicians conduct remote troubleshooting (e.g., guiding parameter debugging, checking circuits). If the problem cannot be solved, repair by mail or on-site repair will be arranged.

03. Repairs for products sent by mail will be completed and returned within 3-5 days after receipt (freight is borne by us). On-site repair (limited to prefecture-level cities and above) will respond within 48 hours, with a repair cycle of 1-3 days.

Customization/OEM Services
What is the production cycle for customized products? Is sample trial production supported?

The production cycle for regular customization (e.g., appearance logo, parameter fine-tuning) is 15-20 days, and the cycle for complex function customization (e.g., development of a new elevating structure) is 30-45 days. Sample trial production is supported. The sample fee is charged based on the customization cost (the fee can be deducted from the payment after bulk ordering). The trial production cycle is 7-10 days, and bulk production will start only after the customer confirms the sample is qualified.

Logistics Services
What logistics method is used by default for products? What is the delivery time for different regions in China?

Dedicated line logistics (e.g., Anneng, Best Express) is used by default. Express delivery (e.g., SF Express, JD Express) or full-truck transportation can also be arranged according to customer needs. Delivery time:

▪ East China/South China/Central China: 3-5 days.

▪ North China/Southwest China: 5-7 days.

▪ Northeast China/Northwest China: 7-10 days.

▪ Remote areas (e.g., Xinjiang, Tibet): 10-15 days, with an additional remote area freight charge (calculated by weight, specific details to be confirmed with the logistics department).

Products
What is the XY-axis rotation angle of moving head lights? Are there any load-bearing requirements for installation?

For conventional moving head lights, the X-axis rotation ranges from 0° to 540°, and the Y-axis rotation ranges from 0° to 205° (some models support 16-bit fine adjustment). Installation requirements: For hoisting, the load-bearing capacity of the support frame must be ≥ 1.5 times the weight of the light (e.g., a 10kg moving head light requires a support frame with ≥ 15kg load-bearing capacity). Additionally, a safety rope must be used to pass through the light's handle. When installing at an angle or upside down, pedestrians are prohibited from passing below, and the hook screws and rope wear must be checked regularly.

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