Kinetic Witch 15m100kg——Stage Load-Bearing Innovation: Fengyi's 60kg Lifting Host Unit Unveiled

Separate purchase of accessories is supported. Common accessories (power cords, signal cables, standard lamp beads) are in stock and will be shipped within 1-3 days after ordering. Special accessories (e.g., hydraulic pumps for elevating lights, XY-axis motors for moving head lights) need to be reserved 3-5 days in advance. The after-sales team can provide accessory installation guidance (e.g., sending installation videos).

After-sales process:

01. The customer contacts the after-sales team (by phone/WeChat) and provides the product model, fault description, and purchase certificate.

02. Technicians conduct remote troubleshooting (e.g., guiding parameter debugging, checking circuits). If the problem cannot be solved, repair by mail or on-site repair will be arranged.

03. Repairs for products sent by mail will be completed and returned within 3-5 days after receipt (freight is borne by us). On-site repair (limited to prefecture-level cities and above) will respond within 48 hours, with a repair cycle of 1-3 days.

Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.

Encoder closed-loop control, emergency stop circuits, software/hardware limit switches, load monitoring, and collision-avoidance zones. A comprehensive pre-performance checklist is provided.