The Art of Light, Lighting up the Feast

Address the issue as follows:

1. Mechanical Check: Open the fixture (after power-off) to inspect if the X/Y axis belts are loose or broken; re-tighten or replace belts if needed.

2. Optical Coupling Calibration: Enter "Settings → Motor Calibration → X/Y Axis" to adjust the offset (-128~+127) or enable "Optical Coupling" (auto-corrects step loss).

3. Reset & Restart: Press "Menu → Reset → XY Reset" to reposition the axes; if no response, check the X/Y axis photoelectric switches (replace if "X/Y Hall Error" appears in the error menu).

Our products are designed specifically for the entertainment industry. They feature excellent heat dissipation and can withstand the harsh, high-temperature, high-humidity, and dusty environments of bars. They are guaranteed to operate continuously for 2,000 hours. We offer a one-year warranty starting from the date of delivery (excluding consumables such as bulbs and LEDs). If the product is damaged due to quality issues, the seller will provide a replacement free of charge.

Warranty scope: Hardware faults caused by non-human factors (e.g., motor failure, lamp bead non-illumination, light control failure). The whole machine is warranted for 1 year, LED lamp beads for 2 years, and core components of the elevating structure (e.g., hydraulic pump, motor) for 2 years. For human-induced damage, a cost fee will be charged for repairs (e.g., replacing the elevating motor requires charging the motor cost + repair fee). The after-sales team will first provide a fault detection report and repair quotation, and repairs will start only after the customer confirms.

Multi-dimensional customization is supported:

▪ Appearance customization: Lamp housing colors (e.g., in addition to black and silver, exclusive brand colors can be customized), and laser engraving of the brand logo on the body.

▪ Function customization: Adjustment of channel modes (e.g., adding exclusive light control channels), adaptation of light control protocols (e.g., compatibility with the customer's own central control system), and special scenario functions (e.g., increasing the waterproof level of outdoor models to IP65).

▪ Parameter customization: Extended stroke of elevating lights (default 0-5 meters, customizable up to 10 meters), adjustment of the beam angle of conventional lights (e.g., custom 15° narrow beam angle for PAR lights).