FYL company relocation  Guangzhou, China - FENG-YI

FYL company relocation Guangzhou, China

Work hard, keep innovating, go through trials and hardships, and build a bran...

Work hard, keep innovating, go through trials and hardships, and build a brand.

Since its establishment, FYL has made great achievements step by step. Since 2015, we have developed a series of kinetic products, setting the industry standard.

With the further expansion of the company, in 2021, the company will reach a new level and purchase a new office space in the base of Xinhua Jinghu Industrial Zone, Huadu, Guangzhou. After owning a single-family office building, the company headquarters is 6 kilometers away from Guangzhou Baiyun International Airport.,about 15 minutes.

On October 25, the company held a grand housewarming celebration in the crisp autumn days.

Now let me introduce to you, first of all, the door is decorated with our company’s LOGO, which highlights the company’s brand. Secondly, the walls of the stairs from the first floor to the second floor are covered with recent case works, such as the kinetic rotating beam ball used in Galame Club, the kinetic light bar used in the YOLO Club in the United States, and the kinetic bubble ball used in the AK mall in South Korea. And so on a dazzling array of works, everything. Then there is our more modern comprehensive office building, surrounded by green plants, quiet and comfortable. I think the most eye-catching one is our exhibition hall, with a total of 300 square meters. It is the largest exhibition hall of FYL over the years, and it is also the unique and most shocking exhibition hall in China. It is divided into three light shows, the first is a normal stage light show, with beam lights, long strobes, led bulb, and full-color lasers; the second is a Club light show, with kinetic rotating beam balls, kinetic matrix strobe; the third show is the DLB show, which includes kinetic LED Pixel Line, kinetic led bar, kinetic mini balls, and kinetic led bulb and kinetic orbit, which are widely used in performance projects, commercial spaces, school auditoriums, and multi-functional banquet halls; There is also a sample area, some related videos can be viewed on our official website, and more light shows are being delivered, so stay tuned…

Warmly welcome friends at home and abroad to come to our company to participate. For details, please call our company’s 24-hour service hotline!

FYL Stage Lighting

www.fyilight.com

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Prdoucts Categories
FAQ
Products
The X/Y axis moves abnormally (jitter, no response). What causes this?

Address the issue as follows:

1. Mechanical Check: Open the fixture (after power-off) to inspect if the X/Y axis belts are loose or broken; re-tighten or replace belts if needed.

2. Optical Coupling Calibration: Enter "Settings → Motor Calibration → X/Y Axis" to adjust the offset (-128~+127) or enable "Optical Coupling" (auto-corrects step loss).

3. Reset & Restart: Press "Menu → Reset → XY Reset" to reposition the axes; if no response, check the X/Y axis photoelectric switches (replace if "X/Y Hall Error" appears in the error menu).

Logistics Services
What logistics method is used by default for products? What is the delivery time for different regions in China?

Dedicated line logistics (e.g., Anneng, Best Express) is used by default. Express delivery (e.g., SF Express, JD Express) or full-truck transportation can also be arranged according to customer needs. Delivery time:

▪ East China/South China/Central China: 3-5 days.

▪ North China/Southwest China: 5-7 days.

▪ Northeast China/Northwest China: 7-10 days.

▪ Remote areas (e.g., Xinjiang, Tibet): 10-15 days, with an additional remote area freight charge (calculated by weight, specific details to be confirmed with the logistics department).

Wholesale Cooperation
What is the restocking cycle for wholesale customers? Can production be prioritized?

The restocking cycle for standard models is 3-7 days (same-day shipment if stock is sufficient), and the restocking cycle for customized models is the same as the initial customization cycle (15-45 days). For annual cooperative customers (with an annual purchase amount of ≥ 500,000 RMB), a "priority restocking agreement" can be signed, and 10%-15% of safety stock will be reserved to ensure emergency restocking needs are met within 3 days.

Customization/OEM Services
Do customized products enjoy the same warranty service as standard products?

Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.

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