Money, Baby! A New Concept from Clive Collective

Free technical training is supported:

▪ Online training: Operation video tutorials and live teaching (e.g., a "DMX Light Control Practical Course" once a month) are provided.

▪ Offline training: For wholesale customers (with a single purchase of ≥ 100 units), technicians can be arranged for on-site training (1-2 days, including console debugging, address setting, and fault troubleshooting).

▪ Customized training: For large-scale projects (e.g., stadium lighting projects), on-site technical guidance can be provided (charged based on the project cycle, specific details to be negotiated).

After-sales process:

01. The customer contacts the after-sales team (by phone/WeChat) and provides the product model, fault description, and purchase certificate.

02. Technicians conduct remote troubleshooting (e.g., guiding parameter debugging, checking circuits). If the problem cannot be solved, repair by mail or on-site repair will be arranged.

03. Repairs for products sent by mail will be completed and returned within 3-5 days after receipt (freight is borne by us). On-site repair (limited to prefecture-level cities and above) will respond within 48 hours, with a repair cycle of 1-3 days.

Multi-dimensional customization is supported:

▪ Appearance customization: Lamp housing colors (e.g., in addition to black and silver, exclusive brand colors can be customized), and laser engraving of the brand logo on the body.

▪ Function customization: Adjustment of channel modes (e.g., adding exclusive light control channels), adaptation of light control protocols (e.g., compatibility with the customer's own central control system), and special scenario functions (e.g., increasing the waterproof level of outdoor models to IP65).

▪ Parameter customization: Extended stroke of elevating lights (default 0-5 meters, customizable up to 10 meters), adjustment of the beam angle of conventional lights (e.g., custom 15° narrow beam angle for PAR lights).

The restocking cycle for standard models is 3-7 days (same-day shipment if stock is sufficient), and the restocking cycle for customized models is the same as the initial customization cycle (15-45 days). For annual cooperative customers (with an annual purchase amount of ≥ 500,000 RMB), a "priority restocking agreement" can be signed, and 10%-15% of safety stock will be reserved to ensure emergency restocking needs are met within 3 days.