Foreign customer visit Feng-Yi company - FENG-YI

Foreign customer visit Feng-Yi company

19July,2023 our company greeted tow foreign custome...

19July,2023 our company greeted tow foreign customers , they know we are professor equipment in kinetic light .Our company have professional design team and engineering team to provide the solution for the project,different projects have different solution with the kinetic light. We have been in touch with each a deep contraction in the net.In order to build a collaboration in -depth,  we invited them to visit our company.

We carefully introduced the concept of the company development and cooperation to our customers. The customers expressed approval .In order to deliberate a sincere welcome to the arrival of customers,we showed the most magnificent lighting show for customers.The main purpose of this show is to show the company's kinetic lighting series of effects.It uses a total of 16 sets of kinetic  matrix strobe、20 sets of kinetic rotating beam balls、20 sets of kinetic LED .The music add the prefect lighting effects,which takes the customers to the bar or concert immediately.After they watching the show ,they said :“wow amazing ”.And we also show our feature product,for example:kinetic rain drops,kinetic sculpture ball、kinetic rotating beam ball、kinetic triangle light,kinetic feather light and so on.The customers felt satisfied for our lighting and products,he hoped we can apply the products and technology to his project.

For the collaboration we still keep the attitude is optimistic and hearty, we try our best to push the project implement.When the customers suffer obstacle in the project ,We try our best to solve the problems encountered by our customers in the project ,in order to provide the best lighting service to our customers. We are professional art scene service providers, not only blindly pursuing the number of projects, but also pursuing quality. The customers who have worked with us all regard that our professionalism and service are extremely high. You are welcome to contact us if you are interested in cooperation. We will bring you a visual feast.

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Prdoucts Categories
FAQ
Customization/OEM Services
Do customized products enjoy the same warranty service as standard products?

Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.

Products
What is the service life of LED lamp beads? Is professional personnel required for later replacement?

All our lights adopt imported LED chips, with a service life of ≥ 50,000 hours under normal use (8 hours of daily use can last for 17 years). The replacement of lamp beads requires professional operation—due to the involvement of wire soldering and heat dissipation adaptation, unprofessional operation may cause short circuits or uneven light effects. You can contact the after-sales team for on-site replacement or repair-by-mail services.

The lamp does not light up. What should I check?

Troubleshoot in 4 steps:

1. Power Supply: Confirm the input voltage matches AC 200V~240V/50~60Hz; check if the power cable is securely connected and the switch is on.

2. Cooling Period: Ensure the fixture has cooled for 20 minutes after previous use (mandatory cooling to prevent overheat damage).

3. DMX Signal: If in DMX mode, verify the controller is sending "Shutter On" (CH6: 252-255) and "Dimming" (CH7: 100-255) signals.

4. Internal Wiring: If above checks pass, contact after-sales to inspect internal connections (e.g., lamp holder, driver board) for loose or burned components.

Wedding & Parties Lighting Solutions
Is the control system compatible with existing consoles?

Supports DMX / Art-Net / sACN for seamless integration with mainstream consoles; also enables Timecode-driven operation and multimedia synchronized control.

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