Crystal Dance

Standard configurations: approx. 4–8 weeks; custom projects depend on scale and logistics. Expedited options and rental alternatives available.

Troubleshoot in 4 steps:

1. Power Supply: Confirm the input voltage matches AC 200V~240V/50~60Hz; check if the power cable is securely connected and the switch is on.

2. Cooling Period: Ensure the fixture has cooled for 20 minutes after previous use (mandatory cooling to prevent overheat damage).

3. DMX Signal: If in DMX mode, verify the controller is sending "Shutter On" (CH6: 252-255) and "Dimming" (CH7: 100-255) signals.

4. Internal Wiring: If above checks pass, contact after-sales to inspect internal connections (e.g., lamp holder, driver board) for loose or burned components.

Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.

On-site installation services are supported, and the fee is calculated based on the installation difficulty and region:

▪ Regular installation (e.g., bar PAR lights, front lights in small studios): 50-100 RMB/unit in prefecture-level cities and above, 80-150 RMB/unit in county-level regions.

▪ Large-scale installation (e.g., elevating lights in stadiums, moving head light groups for music festivals): Quoted based on the overall project (including travel expenses of installers and tool usage fees). Specific details require providing the installation site floor plan and the number of lights, and the engineering team will formulate a plan before quoting.