Xukun Cai Tour Concert 2021—Beijing Station

Warranty scope: Hardware faults caused by non-human factors (e.g., motor failure, lamp bead non-illumination, light control failure). The whole machine is warranted for 1 year, LED lamp beads for 2 years, and core components of the elevating structure (e.g., hydraulic pump, motor) for 2 years. For human-induced damage, a cost fee will be charged for repairs (e.g., replacing the elevating motor requires charging the motor cost + repair fee). The after-sales team will first provide a fault detection report and repair quotation, and repairs will start only after the customer confirms.

Resolve with these checks:

1. DMX Address & Channels: Ensure the fixture’s starting address is correct (e.g., 34CH fixture 1: A001, fixture 2: A035) and the controller’s channel count ≥ total fixture channels.

2. Signal Wiring: Use shielded twisted-pair DMX cables (≤150m); install a 120Ω terminal resistor between pins 2-3 of the last fixture’s XLR connector.

3. Signal Amplification: For cable lengths >150m, add a DMX signal amplifier to avoid signal loss; separate DMX cables from high-voltage power cables (≥1m apart) to prevent interference.

Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.

MOQ for wholesale: ≥ 10 units for a single model of conventional lights, and ≥ 5 units for a single model of elevating lights/moving head lights. Tiered pricing is supported: Taking conventional PAR lights as an example, a 5% discount is offered for 10-50 units, a 10% discount for 51-100 units, and a 15% discount for over 100 units. Specific quotations can be negotiated with the account manager based on the cooperation scale (e.g., annual purchase volume).