Shenzhen Circle Club

The MOQ for OEM services varies by product type: ≥ 50 units for a single model of conventional lights, and ≥ 20 units for a single model of large equipment such as elevating lights/moving head lights. The following materials need to be provided: the brand trademark registration certificate (or authorization letter), and vector graphics of the OEM logo (AI format is preferred). If modifications to the product manual content (e.g., brand information, contact details) are required, the final version of the text materials must be provided.

On-site training + remote technical support, spare parts availability, and annual inspections. Service Level Agreements (SLAs) for maintenance services are available.

The packaging adopts three-layer protection: shockproof foam + hard carton + wooden box (for large equipment such as elevating lights). Key parts of the lamp (e.g., moving head light lens, elevating structure) are individually wrapped with EPE foam. If damage occurs during transportation, the customer must take photos (of the damaged packaging and the faulty part of the product) and send them to the logistics department within 24 hours of receipt. We will give priority to reissuing new products (or arranging repairs) and hold the logistics company responsible. The customer does not need to bear additional costs.

Expedited shipment is supported for urgent orders: For standard models (e.g., conventional PAR lights, 7-lamp 60W wash lights), if stock is sufficient, SF Express/JD Air Freight can be arranged on the same day (freight is borne by the customer; e.g., the air freight for 10 conventional lights is approximately 200-300 RMB), with next-day delivery. For standard models out of stock, expedited production can be arranged (shipment within 3 days), and an expedited fee (10%-15% of the order amount) will be charged. Specific details to be confirmed with the account manager.