FENG-YI Kinetic Light Lift System — Transformative Motion Lighting

Multi-dimensional customization is supported:

▪ Appearance customization: Lamp housing colors (e.g., in addition to black and silver, exclusive brand colors can be customized), and laser engraving of the brand logo on the body.

▪ Function customization: Adjustment of channel modes (e.g., adding exclusive light control channels), adaptation of light control protocols (e.g., compatibility with the customer's own central control system), and special scenario functions (e.g., increasing the waterproof level of outdoor models to IP65).

▪ Parameter customization: Extended stroke of elevating lights (default 0-5 meters, customizable up to 10 meters), adjustment of the beam angle of conventional lights (e.g., custom 15° narrow beam angle for PAR lights).

The production cycle for regular customization (e.g., appearance logo, parameter fine-tuning) is 15-20 days, and the cycle for complex function customization (e.g., development of a new elevating structure) is 30-45 days. Sample trial production is supported. The sample fee is charged based on the customization cost (the fee can be deducted from the payment after bulk ordering). The trial production cycle is 7-10 days, and bulk production will start only after the customer confirms the sample is qualified.

The restocking cycle for standard models is 3-7 days (same-day shipment if stock is sufficient), and the restocking cycle for customized models is the same as the initial customization cycle (15-45 days). For annual cooperative customers (with an annual purchase amount of ≥ 500,000 RMB), a "priority restocking agreement" can be signed, and 10%-15% of safety stock will be reserved to ensure emergency restocking needs are met within 3 days.

Resolve with these checks:

1. DMX Address & Channels: Ensure the fixture’s starting address is correct (e.g., 34CH fixture 1: A001, fixture 2: A035) and the controller’s channel count ≥ total fixture channels.

2. Signal Wiring: Use shielded twisted-pair DMX cables (≤150m); install a 120Ω terminal resistor between pins 2-3 of the last fixture’s XLR connector.

3. Signal Amplification: For cable lengths >150m, add a DMX signal amplifier to avoid signal loss; separate DMX cables from high-voltage power cables (≥1m apart) to prevent interference.

Troubleshoot in 4 steps:

1. Power Supply: Confirm the input voltage matches AC 200V~240V/50~60Hz; check if the power cable is securely connected and the switch is on.

2. Cooling Period: Ensure the fixture has cooled for 20 minutes after previous use (mandatory cooling to prevent overheat damage).

3. DMX Signal: If in DMX mode, verify the controller is sending "Shutter On" (CH6: 252-255) and "Dimming" (CH7: 100-255) signals.

4. Internal Wiring: If above checks pass, contact after-sales to inspect internal connections (e.g., lamp holder, driver board) for loose or burned components.