Zheng Runze Nanjing Concert: Light and Shadow of the Six Dynasties Weaved into Melodies, A Programmable Jinling Emotional Spectrum




After-Sales Support
Can technical training be provided? For example, teaching customers how to debug DMX consoles and set light addresses.
Free technical training is supported:
▪ Online training: Operation video tutorials and live teaching (e.g., a "DMX Light Control Practical Course" once a month) are provided.
▪ Offline training: For wholesale customers (with a single purchase of ≥ 100 units), technicians can be arranged for on-site training (1-2 days, including console debugging, address setting, and fault troubleshooting).
▪ Customized training: For large-scale projects (e.g., stadium lighting projects), on-site technical guidance can be provided (charged based on the project cycle, specific details to be negotiated).
What is included in the product warranty scope? How to handle human-induced damage (e.g., falling, water ingress)?
Warranty scope: Hardware faults caused by non-human factors (e.g., motor failure, lamp bead non-illumination, light control failure). The whole machine is warranted for 1 year, LED lamp beads for 2 years, and core components of the elevating structure (e.g., hydraulic pump, motor) for 2 years. For human-induced damage, a cost fee will be charged for repairs (e.g., replacing the elevating motor requires charging the motor cost + repair fee). The after-sales team will first provide a fault detection report and repair quotation, and repairs will start only after the customer confirms.
Logistics Services
Can on-site installation services be provided? How is the installation fee calculated?
On-site installation services are supported, and the fee is calculated based on the installation difficulty and region:
▪ Regular installation (e.g., bar PAR lights, front lights in small studios): 50-100 RMB/unit in prefecture-level cities and above, 80-150 RMB/unit in county-level regions.
▪ Large-scale installation (e.g., elevating lights in stadiums, moving head light groups for music festivals): Quoted based on the overall project (including travel expenses of installers and tool usage fees). Specific details require providing the installation site floor plan and the number of lights, and the engineering team will formulate a plan before quoting.
Wedding & Parties Lighting Solutions
What is the delivery timeline?
Standard configurations: approx. 4–8 weeks; custom projects depend on scale and logistics. Expedited options and rental alternatives available.
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