“Artistic Exchange: Jointly Building the Beauty of the Stage” – The 11th China-Arab Stage Technical Personnel Training Program Concludes Successfully - FENG-YI

“Artistic Exchange: Jointly Building the Beauty of the Stage” – The 11th China-Arab Stage Technical Personnel Training Program Concludes Successfully

On September 22, 2024, the 11th China-Arab Stage Technical Personnel Trainin...

On September 22, 2024, the 11th China-Arab Stage Technical Personnel Training Program and Technology Exchange was held at the Foshan office of the Guangdong Stage Art Research Association. The event brought together stage technology experts from the UAE, Morocco, Jordan, Syria, Libya, Tunisia, Qatar, Iraq, Saudi Arabia, and China, marking a significant occasion of technological collaboration and cultural exchange.

At this international event, DLB proudly showcased its cutting-edge products, including 11 sets of Kinetic Crystal lights, 1 set of Kinetic Pixel Ring, 28 sets of Kinetic Bubbles, 1 Kinetic Moon, and 3 Kinetic Beam Rings. These products transformed the venue into a stunning visual display, where the dynamic movements and captivating lighting effects created an immersive experience for the audience. The dazzling brilliance of the Kinetic Crystal lights and the ethereal motion of the Kinetic Bubbles left a lasting impression, demonstrating the power of innovative lighting to elevate stage performances.

This exchange not only deepened technical cooperation between China and the Arab nations but also fostered mutual cultural understanding. From the welcoming red-carpet reception to heartfelt gift exchanges, every moment was thoughtfully curated to emphasize the importance of friendship and collaboration. The event allowed participants to not only share technical expertise but also forge lasting bonds.

As the event concluded, it marked the beginning of future collaborations between Chinese and Arab stage professionals. DLB’s technology showcase received widespread acclaim, opening new avenues for cooperation in stage lighting and design. While this chapter has come to an end, the pursuit of excellence in stage art continues. We look forward to future collaborations, where we will once again come together to create even more spectacular achievements in the world of stage art.

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FAQ
After-Sales Support
Can technical training be provided? For example, teaching customers how to debug DMX consoles and set light addresses.

Free technical training is supported:

▪ Online training: Operation video tutorials and live teaching (e.g., a "DMX Light Control Practical Course" once a month) are provided.

▪ Offline training: For wholesale customers (with a single purchase of ≥ 100 units), technicians can be arranged for on-site training (1-2 days, including console debugging, address setting, and fault troubleshooting).

▪ Customized training: For large-scale projects (e.g., stadium lighting projects), on-site technical guidance can be provided (charged based on the project cycle, specific details to be negotiated).

What is the after-sales process when a product malfunctions? How long is the repair cycle?

After-sales process:

01. The customer contacts the after-sales team (by phone/WeChat) and provides the product model, fault description, and purchase certificate.

02. Technicians conduct remote troubleshooting (e.g., guiding parameter debugging, checking circuits). If the problem cannot be solved, repair by mail or on-site repair will be arranged.

03. Repairs for products sent by mail will be completed and returned within 3-5 days after receipt (freight is borne by us). On-site repair (limited to prefecture-level cities and above) will respond within 48 hours, with a repair cycle of 1-3 days.

Wholesale Cooperation
Are samples provided for wholesale cooperation? How is the sample fee settled?

1-2 standard samples are provided free of charge (the customer needs to bear the freight). For customized samples, a cost fee is charged (e.g., 200-500 RMB/unit for appearance-customized samples). If the customer places a subsequent bulk order (meeting the MOQ of the corresponding product), the sample fee can be fully deducted from the payment, and free samples do not need to be returned.

Wedding & Parties Lighting Solutions
How is safety ensured?

Encoder closed-loop control, emergency stop circuits, software/hardware limit switches, load monitoring, and collision-avoidance zones. A comprehensive pre-performance checklist is provided.

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