120th Anniversary of Chinese Cinema
Wedding & Parties Lighting Solutions
Are there minimum requirements for venue ceiling height and load capacity?
We recommend a clear height of ≥6–8 m (higher may be required for choreography needs). Load capacity is calculated based on point load plus safety factor. We provide structural calculations and suspension point recommendations.
Products
The lamp does not light up. What should I check?
Troubleshoot in 4 steps:
1. Power Supply: Confirm the input voltage matches AC 200V~240V/50~60Hz; check if the power cable is securely connected and the switch is on.
2. Cooling Period: Ensure the fixture has cooled for 20 minutes after previous use (mandatory cooling to prevent overheat damage).
3. DMX Signal: If in DMX mode, verify the controller is sending "Shutter On" (CH6: 252-255) and "Dimming" (CH7: 100-255) signals.
4. Internal Wiring: If above checks pass, contact after-sales to inspect internal connections (e.g., lamp holder, driver board) for loose or burned components.
What light control modes does the 7-lamp 60W wash light support? Is it compatible with DMX consoles of other brands?
It supports three control modes: DMX512, sound activation, and auto-run. The channels can be selected as 23CH/35CH/51CH (the 51CH mode enables independent R/G/B/W dimming for each individual lamp bead). It complies with the international universal DMX512 protocol and is compatible with mainstream brand consoles (e.g., MA, Good, Pearl consoles). When connecting, it is recommended to connect a 120Ω terminator to the output end of the last light to reduce signal interference.
Logistics Services
How is the lamp packaging protected? What if damage occurs during transportation?
The packaging adopts three-layer protection: shockproof foam + hard carton + wooden box (for large equipment such as elevating lights). Key parts of the lamp (e.g., moving head light lens, elevating structure) are individually wrapped with EPE foam. If damage occurs during transportation, the customer must take photos (of the damaged packaging and the faulty part of the product) and send them to the logistics department within 24 hours of receipt. We will give priority to reissuing new products (or arranging repairs) and hold the logistics company responsible. The customer does not need to bear additional costs.
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FENGYI Kinetic Lights Solution