100cm holographic fan effect demonstration
Products
The fixture overheats and shuts down. What should I do?
Resolve overheating issues:
1. Environment Check: Ensure the operating temperature ≤60℃; move the fixture away from heat sources (e.g., stage heaters) and ensure 50cm clearance around the fan grille.
2. Fan Maintenance: Clean the fan and fan grille with compressed air (remove dust buildup); check if the fan runs when the fixture is powered on (replace fan if silent).
3. Protection Threshold: Enter "Settings → Temperature Protection" to adjust the threshold (default 60℃, max 80℃) if the environment requires higher operating temperatures.
How to set the DMX starting address via the panel?
Follow these steps:
1. Press "Left" (multiple times if needed) to return to the main interface.
2. Press "Up/Down" to select "Settings", then press "OK" to enter.
3. Select "DMX Address" and press "OK" to enter edit mode.
4. Adjust the hundreds digit (e.g., 2 for address 286) with "Up/Down", press "OK" to confirm; repeat for tens (8) and units (6) digits.
5. Press "OK" again to save the address (e.g., A286) and exit edit mode.
Customization/OEM Services
Do customized products enjoy the same warranty service as standard products?
Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.
Wholesale Cooperation
What is the MOQ for wholesale cooperation? Is there a tiered pricing policy?
MOQ for wholesale: ≥ 10 units for a single model of conventional lights, and ≥ 5 units for a single model of elevating lights/moving head lights. Tiered pricing is supported: Taking conventional PAR lights as an example, a 5% discount is offered for 10-50 units, a 10% discount for 51-100 units, and a 15% discount for over 100 units. Specific quotations can be negotiated with the account manager based on the cooperation scale (e.g., annual purchase volume).
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