The Wind from the South Mountain
Customization/OEM Services
Do customized products enjoy the same warranty service as standard products?
Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.
Nightclub Lighting
Can your company provide design solutions?
Of course. We can provide a lighting design based on your budget and desired effect. Once the design is finalized, we can provide a 3D simulation video to give you a clear understanding of the overall design.
Products
How to set the DMX starting address via the panel?
Follow these steps:
1. Press "Left" (multiple times if needed) to return to the main interface.
2. Press "Up/Down" to select "Settings", then press "OK" to enter.
3. Select "DMX Address" and press "OK" to enter edit mode.
4. Adjust the hundreds digit (e.g., 2 for address 286) with "Up/Down", press "OK" to confirm; repeat for tens (8) and units (6) digits.
5. Press "OK" again to save the address (e.g., A286) and exit edit mode.
Wholesale Cooperation
What is the restocking cycle for wholesale customers? Can production be prioritized?
The restocking cycle for standard models is 3-7 days (same-day shipment if stock is sufficient), and the restocking cycle for customized models is the same as the initial customization cycle (15-45 days). For annual cooperative customers (with an annual purchase amount of ≥ 500,000 RMB), a "priority restocking agreement" can be signed, and 10%-15% of safety stock will be reserved to ensure emergency restocking needs are met within 3 days.
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