120th Anniversary of Chinese Cinema Vibrant Nigh
Products
The X/Y axis moves abnormally (jitter, no response). What causes this?
Address the issue as follows:
1. Mechanical Check: Open the fixture (after power-off) to inspect if the X/Y axis belts are loose or broken; re-tighten or replace belts if needed.
2. Optical Coupling Calibration: Enter "Settings → Motor Calibration → X/Y Axis" to adjust the offset (-128~+127) or enable "Optical Coupling" (auto-corrects step loss).
3. Reset & Restart: Press "Menu → Reset → XY Reset" to reposition the axes; if no response, check the X/Y axis photoelectric switches (replace if "X/Y Hall Error" appears in the error menu).
Logistics Services
How is the lamp packaging protected? What if damage occurs during transportation?
The packaging adopts three-layer protection: shockproof foam + hard carton + wooden box (for large equipment such as elevating lights). Key parts of the lamp (e.g., moving head light lens, elevating structure) are individually wrapped with EPE foam. If damage occurs during transportation, the customer must take photos (of the damaged packaging and the faulty part of the product) and send them to the logistics department within 24 hours of receipt. We will give priority to reissuing new products (or arranging repairs) and hold the logistics company responsible. The customer does not need to bear additional costs.
Customization/OEM Services
Do customized products enjoy the same warranty service as standard products?
Yes, customized products have the same warranty policy as standard products (under non-human damage, the whole machine is warranted for 1 year, and LED lamp beads are warranted for 2 years). For faults caused by customized functions (e.g., adaptation issues of the special light control protocol specified by the customer), the after-sales team will give priority to targeted troubleshooting to ensure no impact on use.
Nightclub Lighting
Can your company provide design solutions?
Of course. We can provide a lighting design based on your budget and desired effect. Once the design is finalized, we can provide a 3D simulation video to give you a clear understanding of the overall design.
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