Maintenance for Kinetic Lighting — FENG-YI Service Overview
FENG-YI provides professional maintenance for kinetic lighting: preventive care, on-site & remote support, software updates, and spare parts. Trusted since 2011 with global projects and Madrix expertise.
Product Details
Maintenance for Kinetic Lighting — Reliable Service by FENG-YI
FENG-YI delivers practical, easy-to-understand maintenance for kinetic lighting to keep your kinetic light installations running smoothly. Since 2011, our team has supported installations across broadcast studios, commercial spaces, cultural performances, and entertainment venues in over 90 countries.
What we offer
Our kinetic lighting maintenance services include routine inspections, preventive maintenance, software updates, spare-parts replacement, and emergency repair. We provide both on-site installation & programming and remote technical guidance, ensuring fast response and minimal downtime for your kinetic light systems.
Why choose FENG-YI for kinetic lighting maintenance
We combine industry experience with practical service: a professional design team, 20 experienced technical service staff, and deep expertise with Madrix software — making FENG-YI a trusted partner for kinetic lighting maintenance. With a 6,000㎡ facility and China’s largest 300㎡ art installation exhibition area, we can test and validate maintenance solutions before deployment.
Maintenance plans and benefits
Choose from flexible plans tailored to your needs: scheduled preventive maintenance to extend component life, prioritized remote troubleshooting to reduce on-site costs, and full-service contracts with spare parts management. Benefits include reduced downtime, consistent visual effects, and predictable maintenance expenses.
Easy, transparent process
Our approach is straightforward: assess, plan, execute, and verify. Every maintenance report is clear and actionable, helping venue managers and technical teams understand the work performed and recommended next steps. This practical guidance improves long-term reliability and performance of your kinetic lighting installations.
Contact & trust signals
FENG-YI operates 10 overseas offices and has completed projects worldwide. For maintenance inquiries or to schedule service, visit https://www.fyilight.com or email service@fyilight.com. Partner with a proven kinetic light service provider that values your project and keeps your shows running.
Qualification Certificate
A type of lift and stage equipment
ISO14001
An SPI Signal Transmission Circuit
FAQ
How to set the DMX starting address via the panel?
Follow these steps:
1. Press "Left" (multiple times if needed) to return to the main interface.
2. Press "Up/Down" to select "Settings", then press "OK" to enter.
3. Select "DMX Address" and press "OK" to enter edit mode.
4. Adjust the hundreds digit (e.g., 2 for address 286) with "Up/Down", press "OK" to confirm; repeat for tens (8) and units (6) digits.
5. Press "OK" again to save the address (e.g., A286) and exit edit mode.
What logistics method is used by default for products? What is the delivery time for different regions in China?
Dedicated line logistics (e.g., Anneng, Best Express) is used by default. Express delivery (e.g., SF Express, JD Express) or full-truck transportation can also be arranged according to customer needs. Delivery time:
▪ East China/South China/Central China: 3-5 days.
▪ North China/Southwest China: 5-7 days.
▪ Northeast China/Northwest China: 7-10 days.
▪ Remote areas (e.g., Xinjiang, Tibet): 10-15 days, with an additional remote area freight charge (calculated by weight, specific details to be confirmed with the logistics department).
The X/Y axis moves abnormally (jitter, no response). What causes this?
Address the issue as follows:
1. Mechanical Check: Open the fixture (after power-off) to inspect if the X/Y axis belts are loose or broken; re-tighten or replace belts if needed.
2. Optical Coupling Calibration: Enter "Settings → Motor Calibration → X/Y Axis" to adjust the offset (-128~+127) or enable "Optical Coupling" (auto-corrects step loss).
3. Reset & Restart: Press "Menu → Reset → XY Reset" to reposition the axes; if no response, check the X/Y axis photoelectric switches (replace if "X/Y Hall Error" appears in the error menu).
How is safety ensured?
Encoder closed-loop control, emergency stop circuits, software/hardware limit switches, load monitoring, and collision-avoidance zones. A comprehensive pre-performance checklist is provided.
If you have any questions or concern, please contact us.
Get A Contact Today
PRODUCTS
FENG-YI GROUP LIMITED
Building 5, No. 34, Fuyuan Road, Jinghu IndustrialZone, Xinhua Town, Huadu District, Guangzhou, China.
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Tags
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Global Kinetic Lighting Solution Partner for Creative Industries
Contact
Address
Building 5, No. 34, Fuyuan Road, Jinghu IndustrialZone, Xinhua Town, Huadu District, Guangzhou, China.
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